Refund policy

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request a exchange. 

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a exchange, you can contact us at contact@butabuti.com. Please note that exchange will need to be sent to the following address: Buta Buti, Behind Nagar Nigam Stadium, Sanganer, 111A, 302029 Jaipur RJ, India

For all items only Exchange is available , as the all items are made to order units. No refund available in case of any product ordered.

If your exchange is accepted, we’ll send you a exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a exchange will not be accepted.

You can always contact us for any exchange questions at contact@butabuti.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

CANCELLATION POLICY:

If you need to cancel your order, please send us an email at contact@butabuti.com within 6 hours of placing the order from Monday to Saturday between 9 AM- 6 PM.

Please be advised that some of the orders are shipped almost immediately and it may not always be possible to cancel.

Any amount paid will be credited into the same payment mode using which the payment was made.

 

Refunds/Exchange
We will notify you once we’ve received and inspected your sent product, and let you know if the exchange was approved or not. If approved, your exchange will be processed automatically. Please remember there is no refund in any case whatsoever.

If more than 15 business days have passed since we’ve approved your exchange, please contact us at contact@butabuti.com.